Privacy policy

Balanced Hair (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency in how your information is collected, used, and safeguarded.


Information We Collect
We may collect personal information including, but not limited to: name, email address, phone number, appointment and service history, and communication preferences.


This information is collected when you book an appointment, fill out a form, contact us directly, or engage with our services or programs.


How We Use Your Information
Your information is used to schedule and manage appointments, provide personalized service recommendations, communicate with you regarding your services, send important updates, confirmations and follow-ups, and improve our services and client experience.


SMS & Communication Consent
By providing your phone number, you consent to receive SMS messages related to your appointments, services, and relevant updates.


Important: We do not share, sell, rent, or disclose your mobile information for marketing purposes. SMS consent is not shared with third parties or affiliates for marketing.


Data Protection
We implement appropriate safeguards to protect your personal information from unauthorized access, disclosure, or misuse.


Third-Party Services
We may use trusted third-party platforms (such as booking systems or communication tools) to operate our business. These providers are required to maintain the confidentiality and security of your data.


Your Rights
You have the right to request access to your personal data, request corrections or updates, and opt out of communications at any time. To opt out of SMS messages, reply STOP at any time.


Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.


Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
salon@balancedhair.com
(506) 804-2725
149 King St, Moncton NB, E1C 4R4